Configure dunning (overdue reminders)
Open dunning settings
Settings → Billing → Payment Retry & Reminders. You'll see your dunning schedule (e.g. day 3, day 7, day 14, day 30) and the email/SMS template for each step.
Customize step timing
Click any step to edit when it fires (days after due) and what it says. Use merge tags like {{customer_name}} and {{invoice_link}} — replaced at send time.
Max retries
Set how many automatic Stripe retries before we mark the invoice 'unrecoverable'. Default is 3. After max, the invoice moves to Collections for human follow-up.
Per-customer opt-out
Some customers need a softer touch (or have explicitly asked to be left alone). Open their record → Overview → Notifications and flip the toggle off. That suppresses ALL emails and SMS to that customer — including dunning reminders.
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