Keep DeweyIQ safe for everyone by avoiding the behaviors below.
Prohibited uses
- Anything illegal, harassing, or discriminatory.
- Attempts to breach, scrape, or reverse-engineer DeweyIQ or its subprocessors.
- Uploading malware, phishing content, or unsolicited marketing.
- Sharing credentials across organizations or reselling access.
Content rules
Photos, messages, and uploads must be lawful and non-infringing. Copyright disputes are handled under the DMCA policy.
Pool-count limits
- Solo Route: up to 75 pools.
- Growing Route: up to 150 pools.
- Pro: up to 300 pools.
- Full Operations: up to 500 pools — hard cap. Orgs that cross 500 pools receive a 30-day window to migrate to Enterprise before new pool creation is blocked.
- Enterprise (self-serve): published plan starting at $999/mo for 501 pools; add $4/mo per pool above 500. No contract required — adjust pool count anytime from Settings → Billing.
“Pools” counts active bodies of water (pools, spas, fountains) with their own chemistry and schedule. Archived pools do not count toward the cap.
SMS fair-use
SMS is a paid channel metered by Twilio segments (up to 153 characters per segment for multi-segment messages). Each plan includes a monthly allowance:
- Solo Route: 750 segments/mo
- Growing Route: 1,500 segments/mo
- Pro: 3,000 segments/mo
- Full Operations: 5,000 segments/mo
- Enterprise: scales with pool count — 10 segments per pool per month (e.g. 501 pools → 5,010 segments/mo).
Usage beyond your included allowance is billed at $0.04 per segment at the close of each billing period, via automatic metered overage on your Stripe invoice. SMS may only be used for service-operations-related messages to customers who have agreed to receive them — you are solely responsible for TCPA compliance, opt-in capture, and honoring STOP/HELP keywords (DeweyIQ honors STOP automatically).
We reserve the right to throttle or terminate access for patterns of abuse (spam, unsolicited marketing, or usage more than 10× your tier's allowance sustained over multiple periods).
AI fair-use
AI-powered features (photo diagnosis, voice-to-data, smart reports, chemistry prediction, churn scan) are included at no extra cost but share a monthly cap per plan:
- Solo Route: 1,000 AI calls/mo
- Growing Route: 2,500 AI calls/mo
- Pro: 3,500 AI calls/mo
- Full Operations: 6,500 AI calls/mo
- Enterprise: scales with pool count — 13 AI calls per pool per month (e.g. 501 pools → 6,513 calls/mo).
Over-cap calls are rejected until the cap resets — there is no AI overage billing. We apply additional per-feature limits to prevent abuse: photos are auto-resized to 1,024 px, voice recordings capped at 120 seconds, churn scans rate-limited to one run per 7 days, and photo diagnosis limited to 2 per pool per day.
API and rate limits
We publish fair-use rate limits to protect all customers. Abusive or automated traffic may be rate-limited or blocked.
Enforcement
Violations may result in warnings, feature restrictions, suspension, or termination depending on severity. We'll reach out first whenever reasonable.