This Privacy Policy explains what data we collect, how we use it, and your rights. DeweyIQ is a product of Coastal Bay Digital LLC.
At a glance
- We collect only what we need to operate DeweyIQ.
- We never sell your data. We do not share it for advertising.
- We honor deletion, access, and portability requests.
- Customer Data is covered by our DPA.
Data we collect
Account: name, email, company, phone, billing email, payment method (via Stripe).
Customer Data (stored on behalf of pool service companies): customer records, pool metadata, service history, chemistry readings, photos, invoices, payments, messages.
Device & usage: IP, user agent, approximate location when actively on a stop, log events.
How we use it
- Providing DeweyIQ functionality (routing, reports, billing).
- Security, fraud prevention, and service reliability.
- Customer support and direct service communications.
- Aggregate analytics (de-identified) to improve the product.
Marketing communications
If you enter your email address into a marketing form on our site (for example, the launch-offer pop-up that hands out a 10%-off code), we will:
- Store your email address, the referring page URL, your IP address and user agent, and the time of submission, so we can issue you a single-use Stripe promo code and investigate abuse.
- Send you the promo code by email, followed by occasional marketing emails about DeweyIQ (new features, launch updates, seasonal offers). We will never sell or rent your email to anyone else.
- Include a one-click Unsubscribe from marketing link in the footer of every marketing email we send. Unsubscribing stops marketing email only — transactional messages you expect from us (invoices, receipts, account notices, security alerts) will keep coming.
You can unsubscribe at any time by clicking the link in any of our marketing emails, by visiting the unsubscribe URL that was sent with your welcome email, or by emailingprivacy@deweyiq.com and asking to be removed. We will honor the request within ten (10) business days, as required by the US CAN-SPAM Act, and sooner in practice.
Our marketing mailings are sent from Coastal Bay Digital LLC, 32022 Windjammer Dr, Lewes, DE 19958.
Sharing & subprocessors
We share data only with subprocessors that help us operate — Stripe (payments), Supabase (auth + database hosting), Twilio (SMS), Resend (email), Anthropic (AI features), Vercel (hosting). See our DPA for the full list.
Retention
We retain account data for as long as the account is active. Upon cancellation (by you or by us), we keep your data for thirty (30) days so you can export anything you need. After the thirty-day window, all Customer Data is permanently deleted from our primary systems. Backups are retained for an additional thirty (30) days and are then purged on rotation. Financial records required by tax and anti-fraud law (invoices, payment logs) may be retained longer in accordance with applicable legal requirements.
Your rights
Depending on where you live, you may have rights under CCPA, GDPR, or similar laws — access, correction, deletion, portability, and objection. Contact privacy@deweyiq.com to exercise any right.
Children
DeweyIQ is not directed to children under 13.
Contact
Questions? privacy@deweyiq.com.