Customize email + SMS templates
Open the template editor
Settings → Company → Email & SMS Templates. You'll see every template type: pre-arrival SMS, service report email, invoice email, payment receipt, dunning steps, AutoPay confirmation, portal invite, and more.
Edit a template
Click any template to edit. Use merge tags like {{customer_name}}, {{company_name}}, {{review_link}}, {{invoice_link}} — replaced at send time.
Add your Google review link
In the same editor, scroll to the 'Links' section and paste your Google review URL. Once set, you can drop {{review_link}} into any email/SMS template (great for service report follow-ups).
Watch the SMS segment counter
SMS is billed per 160-character segment (70 characters for messages that contain an emoji or other special characters). The template editor shows the count and warns you when a template spills into a second segment — trim it to keep each text to one segment.
Preview before saving
Each template editor has a live Preview panel — shows exactly what the customer will see with your real merge values filled in.
We're here.
Ask Dewey in plain English, or tell us what feature you wish existed.
Still stuck?
Ask Dewey — it knows the whole platform. Or send us a message and we'll reply within a business day.
