One-off jobs without using up your pool plan
Taking a one-time repair shouldn't burn a permanent slot on your plan. Mark the work order as a one-off and it won't sit on your pool count after the job is done.
What actually counts toward your plan
Your tier limit counts active pools only — the bodies of water you service. Customers and work orders never count. So the question for a one-time job is simply whether it leaves a pool sitting on your count after you're done.
Mark the work order as a one-off
On New Work Order, after you pick a customer, tick the 'One-off job' box. It's a one-time repair or service — not recurring maintenance. This doesn't change anything while the job is open; it controls what happens to the pool when you complete it.
One-off with no pool — never counts
For a quick repair where you don't need to track a specific pool, leave Pool set to 'No specific pool'. The work order attaches to the customer only, so nothing is ever added to your pool count. Quote it, schedule it, complete it, and invoice it like any other job.
One-off on a pool — frees the slot when you finish
Sometimes you want the pool record during the job (chemistry, equipment, history). Pick the pool as normal — it counts while the job is open. When you mark the work order Complete, that pool is archived automatically and drops off your count, as long as it has no recurring service schedule and no other open work or upcoming stops. If it does, it stays put and you can archive it by hand later.
Restore a freed pool anytime
An auto-archived pool keeps all its history and can be brought back from the customer's page → Restore. Restoring re-adds it to your count; if that puts you over your tier, it starts the standard 7-day grace window — same as adding any new pool.
Make sure the job shows on the map
Stops are placed on the schedule and dispatch maps using the customer's mapped address (not the pool's). If a customer isn't geocoded yet, the New Work Order screen warns you — add a service address on the customer's page so the job appears on the map.
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