Long gaps: finding work nobody logged
A 42-minute drive between two stops two miles apart is not a drive. It's a lunch, a supply run, or a service call nobody wrote down.
Where it lives
Route Intelligence → Long gaps. The tab label shows how many gaps are waiting. Owners see it always; office staff need the schedule-view permission.
What lands in the queue
DeweyIQ records the time between one stop's departure and the next stop's arrival, using the tech's own geofenced arrival and departure. When that gap runs far past what the distance between the two stops can explain, the drive is flagged and set aside. Only that one flag reaches this queue — drives that were too short, drives between two stops in the same complex, and GPS glitches are handled elsewhere and never appear here.
Reading a gap
Each card gives you the day and time in your local timezone, how long the gap ran, how far apart the two stops were in a straight line, which tech was driving, and which customers sat on either side. Under that is the part that matters: how many minutes are left over after subtracting a normal drive for that distance.
Log a visit
If it was work, choose Log a visit. Pick the customer, optionally the pool, adjust the title and notes, and create the work order. It arrives as a one-off draft you can quote, complete, and invoice like any other. DeweyIQ never guesses the customer — the gap tells you time and duration, and you tell it whose job it was.
Not a visit
Lunch, fuel, a parts run, a long light. Choose Not a visit and confirm. The gap leaves the queue permanently so the same drive stops asking. Dismissing records only that you looked — it doesn't change any drive-time average, and the underlying drive stays on file.
Nothing happens on its own
No work order is created, no stop is added, and no route is reordered from a gap unless you approve it. The queue is a list of findings, not a set of pending changes.
We're here.
Ask Dewey in plain English, or tell us what feature you wish existed.
Still stuck?
Ask Dewey — it knows the whole platform. Or send us a message and we'll reply within a business day.
