Customers & portal
CUSTOMERS & PORTAL
Customer notification preferences
From the portal, each customer controls which messages they get and how they get them.
2 MIN READUPDATED 2026-07-18
01
What customers can toggle
In the portal, customers turn individual notification types on or off: service reminders, invoices & receipts, and monthly statements.
02
Email or text, per type
For each type they pick the channel — email, text, or both — so a customer can be texted about visits but emailed their statements.
03
Replying STOP
If a customer texts STOP to any message, all texts pause account-wide — carriers require this. They still get email, and can re-enable texts from the portal.
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