Customers & portal
CUSTOMERS & PORTAL
Scheduled & segmented broadcasts
A broadcast is a one-time email to a group of customers — a price change, a holiday notice, a weather delay.
2 MIN READUPDATED 2026-07-18
01
Pick a segment
Choose who receives it: all active customers, everyone, a specific tech's route, a customer tag, or the customers serviced on a given weekday.
02
Send now or schedule it
Send immediately, or schedule it for a future date and time. Scheduled broadcasts dispatch on a 15-minute cycle, and you can cancel one any time before it actually sends.
03
Email only
Broadcasts go out by email. For two-way conversation with a single customer, use the portal chat in the Inbox instead.
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